Refund policy

Return & Refund Policy

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Size & Color Selection

As all our products are made-to-order, we do not accept returns or exchanges for incorrect size or color selection.

We kindly request you to carefully check the size chart and choose your preferred color before placing your order.

Damages and Issues

Please inspect your order immediately upon delivery and record a clear unboxing video while opening the package.

If you receive a defective, damaged, or incorrect item:

  • A complete unboxing video (from sealed package to product inspection) is mandatory.

  • The issue must be reported within 48 hours of delivery.

  • Claims without proper video proof may not be accepted.

This process helps us verify genuine issues and resolve them quickly.

Why We Follow This Policy

As a print-on-demand business, each product is specially made after an order is placed. Unfortunately, false or misuse of return claims can cause significant losses to small businesses like ours.

We truly appreciate your understanding and cooperation in helping us maintain fair and honest service for all customers.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products

  • Perishable goods (such as food, flowers, plants)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before purchasing.

How to Start a Return

To initiate a return, contact us at:
📧 kskoolstyles@gmail.com

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Exchanges

The fastest way to receive a different item is to return the eligible product (if approved) and place a new order separately.

Refunds

We will notify you once we receive and inspect your return and inform you whether the refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at:

📧 kskoolstyles@gmail.com